Features

Service Business Software Features

Replace your phone system, CRM, calendar, invoicing tool, and AI chatbot with one app built for service businesses.

Communication

Every message, one inbox

Unified Inbox

Every customer message and call comes into one inbox — SMS, Facebook Messenger, Instagram DMs, email, and web chat. One chronological thread per customer so you always have the full picture.

  • Lead status pipeline: New, Contacted, Quote Sent, Booked, Paid
  • Assign conversations to team members
  • Star and pin high-priority conversations
Learn more

Business Phone System

Get a dedicated business number with your choice of area code. Three ways to take calls: forward to your cell, answer in your browser, or smart routing that tries both.

  • Make outbound calls from your business number
  • Voicemail with automatic transcription
  • Every call logged with caller ID and duration
Learn more
AI & Automation

AI that works while you work

Your customers expect fast responses. Kairvio's AI engages leads in seconds — answering questions, sharing pricing, and booking jobs — even when you're on a ladder or under a sink.

AI Assistant

Automatically replies to customer messages using your business info — services, pricing, hours, and custom instructions. Works across SMS, Facebook Messenger, and Instagram.

Learn more

AI Voice Receptionist

Picks up the phone and has a natural conversation with callers. Answers questions, shares pricing, and offers to connect them to you. Full transcript saved to the call record.

Learn more

Sales Co-Pilot

AI-powered reply suggestions in your inbox. Analyzes conversation context and suggests professional replies you can send with one tap. Recommends relevant services from your price book.

Auto-Text

Missed a call? Kairvio sends a text within seconds — keeping the lead alive. Separate messages for business hours and after hours, plus configurable follow-up texts.

Keyword Bot

Create instant auto-replies based on trigger words like "pricing" or "hours." Fast, free (no AI credits), and always checked before the AI assistant kicks in.

Smart Follow-Ups

Automatically re-engages cold leads who went silent and past customers you haven't heard from in months. Set it and forget it — the system handles the rest.

Follow-Up Sequences

Multi-step automated campaigns that trigger on events: new lead, missed call, or sent quote. Each step is timed perfectly, and the sequence stops when the customer replies.

Operations

From lead to payment, one workflow

Scheduling & Booking Page

Full scheduling with Today, Week, and List views. Create appointments with service type, team assignment, and status tracking. Plus a public booking page where customers self-schedule 24/7.

  • Automatic appointment reminders (email + SMS)
  • Embed booking widget on your website
  • Shareable booking link for social and ads
Learn more

Invoicing & Quoting

Create professional invoices and quotes with line items from your price book, tax calculations, discounts, and optional deposits. Send via email or SMS with a pay-online link.

  • Convert accepted quotes to invoices in one click
  • Good/Better/Best proposal options
  • Automatic payment reminders for overdue invoices
Learn more

Online Payments

Powered by Stripe Connect. Customers click a link, pay by card — no account needed. Money goes straight to your bank. Require deposits upfront for bigger jobs.

  • Credit and debit card payments
  • Deposit collection for large jobs
  • Direct deposit to your bank account
Learn more

Customer Management (CRM)

Complete records for every customer: contact info, conversation history, call log, appointments, invoices, quotes, and notes. Full activity timeline at a glance.

  • Automatic customer creation from calls, texts, and forms
  • Total spend tracking per customer
  • Internal notes and team collaboration
Growth & Team

Scale from solo to crew

Lead Capture

Embed web forms on your site or connect Google Ads, Facebook Lead Ads, and Zapier via webhooks. Every lead lands in your inbox with source tracking.

Team Management

Invite team members with Owner, Manager, or Technician roles. Assign jobs, route conversations, and control permissions. Techs see only their assigned work.

Reports & Analytics

Dashboards for revenue trends, call activity, messaging volume, and lead conversion. See which channels drive the most booked jobs.

Notifications

Automated alerts for you (missed calls, new messages) and your customers (appointment confirmations, reminders, payment reminders). Email, SMS, or both.

Online Booking Page

Public scheduling page where customers see your availability and book themselves. Share the link or embed a button, iframe, or popup on your website.

Learn more

Review Management

Auto-text Google review requests after every paid invoice. Build the review velocity that wins local search rankings.

Learn more

Price Book

Catalog your services with standardized names, descriptions, prices, and durations. Quickly add line items to invoices, quotes, and appointments.

See it all in action

14-day free trial with full access to every feature. No credit card required.