Unified Inbox

Every customer message.
One inbox.

Stop switching between your phone, email, Facebook, and Instagram to keep up with customers. Kairvio pulls every conversation into a single timeline so nothing slips through the cracks.

How the unified inbox works

Three steps to never miss a customer message again.

1

Connect your channels

Link your Facebook page, Instagram account, email, and business phone number. Takes minutes, not hours.

2

Messages flow in

Every SMS, call, email, and social DM lands in one chronological thread per customer. No more bouncing between apps.

3

Reply from anywhere

Respond on any channel from the same inbox. Your reply goes back through the channel the customer used.

Everything in one place

Six capabilities that make your inbox the command center for your business.

SMS, Calls, Email, Social

Text messages, phone calls, emails, Facebook Messenger, and Instagram DMs all arrive in one unified thread per customer.

Channel Filters

Filter conversations by channel type to focus on SMS only, social messages only, or any combination. Find what you need fast.

Open, Resolved, and All Views

Organize conversations by status. See active threads that need attention, resolved ones you've handled, or browse everything at once.

Search Conversations

Search across all conversations by customer name, phone number, or message content. Find any past exchange in seconds.

Full Conversation History

Every interaction with a customer is preserved in one chronological timeline. Calls, texts, social messages, and notes in a single view.

Lead Status Pipeline

Track every lead from New to Contacted, Quote Sent, Booked, and Paid. Assign conversations to team members and star high-priority threads.

Why service businesses love the unified inbox

Respond faster

No more checking five apps. Every message is in one place, so you reply in seconds instead of hours. Faster replies win more jobs.

Never lose a lead

Facebook DMs, Instagram messages, and missed calls all show up in the same queue. No lead falls through the cracks because you forgot to check a channel.

Keep your whole team aligned

Assign conversations, leave internal notes, and see the full history. Everyone on your team has the context they need to serve the customer well.

Related features

The unified inbox works even better with these capabilities.

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Frequently asked questions

What channels does the unified inbox cover?
Phone calls, voicemails, SMS, email, Facebook Messenger, Instagram DMs, web chat, and lead form submissions. Every channel feeds into the same customer record.
How are messages organized?
By customer. Every interaction across every channel appears in one chronological thread per customer, so you always have full context.
Can my team share the inbox?
Yes. On Pro plans you can assign conversations to team members, see who's responding, and prevent overlap. On Business plans, role-based permissions control what each user can see.
Do voicemails get transcribed?
Yes. Every voicemail is auto-transcribed to text and shows up in the conversation thread. The audio recording is preserved too.
Will the AI auto-reply work in the unified inbox?
Yes. The AI Assistant replies to incoming SMS and social DMs using your business info. Replies are labeled so you can tell them apart, and you can pause the AI on any thread when you want to take over.

Ready to unify your inbox?

Start your 14-day free trial and see every customer conversation in one place. No credit card required.