Book a free 15-minute call. We'll learn how your business handles calls and messages today, then set up your Kairvio account for you. You get an email invite when it's ready.
Do I have to set it up myself?
No. We set up your number, missed-call texts, AI replies, booking page, and payments for you. You review it and approve it before it goes live.
How long does setup take?
Calls and forwarding can work the same week. Texting from a new business number requires carrier registration (A2P 10DLC), which usually takes a few days to a couple of weeks. We handle that paperwork for you.
Can I use Kairvio on my phone?
Absolutely. Kairvio is a progressive web app (PWA), which means you can add it to your home screen on iPhone or Android and it works just like a native app. Go to app.kairvio.com in your phone's browser and follow the "Add to Home Screen" prompt.
Phone & Calling
Do I get a real phone number?
Yes. Kairvio provisions a real US phone number with the area code of your choice. Customers can call and text this number, and it's yours: if you ever leave, you can take it with you.
Can I keep my existing phone number?
Yes. You can forward your existing number to Kairvio from day one, or we can move (port) your number over to Kairvio. Either way, your customers keep calling the number they already know.
What happens when a customer calls?
Depending on your routing mode: the call rings your personal phone (Ring My Phone), rings in your browser (Answer in App), or tries your browser first then forwards to your phone (Smart Routing). If you have the AI Voice Receptionist enabled, the AI can answer and have a conversation with the caller.
Can I make outbound calls?
Yes. You can call customers directly from the Kairvio app using your business phone number, so your personal number stays private.
What if I miss a call?
The caller automatically receives a text from your business within seconds. The call is logged in your call history, and if they left a voicemail, it appears with a transcription in your call log.
AI Features
How does the AI know about my business?
During setup we give it your business name, hours, services, and prices, plus anything else you want it to know, like your service area and specialties. You approve how it answers before it goes live.
Will customers know they're talking to AI?
AI messages are labeled in your inbox so you can tell them apart, but customers see them as normal text messages from your business number. It's up to you whether to disclose the use of AI.
What if the AI says something wrong?
You can jump into any conversation at any time. When you reply manually, the AI automatically pauses for a configurable period (default: 30 minutes) so you can take over without the bot jumping back in. During the first weeks we review conversations with you and tighten the replies.
Is the AI included?
AI replies to texts, web chat, and Facebook and Instagram messages are included in your monthly price. If you also want AI to answer phone calls, we can set that up too. Ask about it on our call.
What's the difference between the Keyword Bot and the AI Assistant?
The Keyword Bot sends instant, pre-written responses based on specific trigger words — it's fast, free, and predictable. The AI Assistant generates original responses using your business info — it's more flexible and handles complex questions. Keywords are always checked first, so you can use them together.
Pricing & Payments
How much does Kairvio cost?
We quote pricing on a free 15-minute call while we finalize our plans. It is one flat monthly price that covers your whole team, with no per-user fees. Normal texting and calling are included. See pricing.
Is there a contract or setup fee?
We go over terms and setup on the call, in plain language, before anything is signed. There are no per-user fees. If you leave, you keep your phone number and we export your customer list for you.
How do I accept payments from customers?
We connect your Stripe account during setup. After that, a "Pay Now" button appears on every invoice and quote you send, and customers can pay with a credit or debit card.
When do I get paid?
Payments are processed through Stripe and deposited directly into your bank account according to your Stripe payout schedule (typically 2 business days for established accounts).
Integrations
Can I connect Kairvio to Zapier or Make?
Yes. Kairvio can receive leads from Zapier, Make, or any tool that sends webhooks. Tell us where your leads come from and we will connect them.
Does Kairvio work with Facebook and Instagram?
Yes. We connect your Facebook Page, and both Facebook Messenger and Instagram DMs flow into your unified inbox. You can respond to all messages from one place.
Can I connect Kairvio to my website?
Yes, in several ways: a lead capture form, a booking widget (button, iframe, or popup), or web chat. We give you the code, or add it for you if we have access to your site.
Security & Privacy
Is my data secure?
Yes. Kairvio uses industry-standard security including encrypted connections (HTTPS/TLS), secure authentication, and row-level security on the database. Each business's data is completely isolated.
Is my customers' payment information stored?
No. Payment processing is handled entirely by Stripe. Kairvio never stores credit card numbers or sensitive payment data. Stripe is PCI Level 1 compliant, the highest level of payment security certification.
Do you sell my data?
No. Your data is yours. We do not sell, share, or monetize your business data or customer information. See our Privacy Policy for full details.
Where is my data stored?
Your data is stored on secure cloud infrastructure in the United States. All providers maintain SOC 2 compliance and industry-standard security certifications.
Still have questions?
A 15-minute call is the fastest way to get answers for your business.