Whether it's just you or a front desk and five techs, Kairvio decides where each call rings, what happens when nobody can pick up, and shows you afterwards what came of it. Built by someone who spent 15 years running enterprise contact centers.
Your cell, the Kairvio app, or the app first and then your cell. For a team, a group of people at once or one at a time.
Callers can wait in line with their place announced, ask for a callback, or leave a voicemail. A missed call still gets a text back.
Your after-hours greeting plays, the caller can leave a voicemail, and they get a text. The AI receptionist can answer instead, if you add it.
Every call is logged with its outcome, from booked to wrong number, so the numbers you look at are real.
The basics come with every setup. Team features are set up when more than one person answers your phones.
Pick where calls ring. "App, then cell" checks whether you have the app open first, so callers never wait for nothing.
Kairvio rings your cell, you press 1, then it dials the customer. They see your business number, never your personal one.
Voicemails land in your inbox with a written transcript, so you can read them between jobs.
Separate greetings and texts for open and closed hours. Each location can have its own number, hours, and routing.
Ring everyone at once, take turns, or ring whoever has been free the longest. Choose what happens if nobody answers.
"You are next in line." Callers hear their place and wait time, and can press 1 to get a call back instead of holding.
"Press 1 for service, 2 for billing." Each key goes to a group, a person, a number, or voicemail.
Warm or cold transfers. Managers can listen to a live call, coach the person on it without the customer hearing, or join in.
Off unless you turn it on. When it is on, callers hear a short announcement and recordings appear with each call.
Most phone systems for small businesses stop at "forward to my cell." That works until you're on a roof, your office manager is on another call, and the third caller hears ringing until they give up and call someone else.
Contact centers solved this a long time ago with ring groups, queues, callbacks, and wrap-up codes. Kairvio brings the same tools down to a business with two trucks, without the enterprise price or a six-week rollout. We set them up for you based on how your calls actually come in.
And because every call ends with an outcome, you can finally answer questions like "how many calls did we miss last month, and how many of those still booked?" Kairvio reports calls answered, missed calls, how fast you replied, how many missed callers wrote back after the auto-text, and how many of them booked.
In 15 minutes we'll map out who should get which calls, and what happens when nobody can pick up. Then we set it up.