Ring Group

A ring group is a configuration in a business phone system where an inbound call rings multiple endpoints — multiple phones, browsers, or team members — instead of just one.

Two common patterns:

• Simultaneous ring — all endpoints ring at the same time. First person to pick up takes the call.
• Sequential ring (hunt group) — endpoints ring in a defined order. If the first doesn’t answer in 10–15 seconds, the next is tried, and so on.

When You Need One

Solo operators don’t. Teams of 2+ usually do. The use cases:

• A dispatcher and an owner both want to be able to answer the main line.
• A team of techs takes turns being on call.
• After hours, calls should ring an on-call person before going to AI or voicemail.
• Different services (sales vs. support) should ring different people.

Without a ring group, you’re either dedicating one person to the phone or you’re missing calls because the person responsible didn’t pick up.

Ring Group + AI = Sweet Spot

Modern setups combine ring groups with AI fallback:

1. Ring the dispatcher’s browser.
2. If unanswered, ring the owner’s cell.
3. If unanswered, route to AI voice receptionist.
4. If AI can’t handle it, hold in queue or take a voicemail with auto-transcription.

The result is that every call is answered without burning out the team.

Related

See the Business Phone feature page for how Kairvio implements ring groups (available on Business and Enterprise plans).